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Ticket

Main Ticket Parameters

Every ticket has its unique ID and a title as well as other parameters (both required and optional):

  • Type: alert / incident
  • Severity: lowest / low / medium / high / highest
  • Status: stage of the workflow the ticket is at (open / triaged / closed / deleted)
  • Risk score: numerical severity value
  • Responder: person responsible for the ongoing investigation
  • Description

Other Ticket Details

Timeline

Timeline records all relevant changes in a ticket such as ticket lifecycle stages, changes of responders,relevant user's comments, etc.

It is an investigation-oriented entity which means it shows only data currently relevant to the issue at hand.

Timeline

Attributes

Attributes are various indicators of compromise that might be relevant to the investigation of a given security incident.

Names of the attributes come from Schema (e.g. source.ip, source.port, user.id etc).

By default, we show a list of attibute values with a counter for each (how many times this value was received).

Attributes

Events

A complete hierarchy of directly assigned events and events from nested tickets.

Events

Associated tickets

A complete hierarchy of directly assigned tickets and their nested tickets.

Associated Tickets